Step 1: Return Eligibility Check Before initiating a return, please verify that your item complies with our conditions:
- The item must have been bought via our Vibe Streetwear online store.
- It should be in the same condition as received - unworn, unwashed, unmodified, with all original tags and packaging.
- The return request must be submitted within 14 days starting from the date you receive the merchandise.
Step 2: Packaging and Sending Carefully pack the product in its original packaging, ensuring all tags are still attached. Be advised that return shipping fees are the responsibility of the customer.
Step 3: Ship your return to the address below:
SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG
Step 4: Processing Your Refund Upon receiving and verifying the item's condition against our criteria, we will initiate your refund. The amount will be credited back to your original payment method within 7-9 business days. Your bank may require additional time to process the refund.
Additional Notes
- Please note, in order to maintain our competitive pricing, the cost of return shipping is borne by the buyer.
- For any queries or assistance with your return, feel free to reach out to us at support@vibe-streetwear.com. Our team is eager to assist you!